Contact Centre Operations in South Africa, 2019: State of the Industry, Employment Numbers …

Contact Centre Operations in South Africa, 2019: State of the Industry, Employment Numbers … While it is a job creator, automation and artificial intelligence will affect job creation opportunities as some contact centre functions become automated. Link to Full Article: Contact Centre Operations in South Africa, 2019: State of the Industry, Employment Numbers …

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Indian respondents vote in favor of using automation and artificial intelligence at workplace: Verint

Indian respondents vote in favor of using automation and artificial intelligence at workplace: Verint The report – “Engagement in the Always-on Era: How Humans and Technology Work Hand-in-Hand to Meet Rising Expectations” from a large-scale … Link to Full Article: Indian respondents vote in favor of using automation and artificial intelligence at workplace: Verint

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