BT Plans to Cut up to 6600 Jobs – Report
BT Plans to Cut up to 6600 Jobs – Report
The use of chatbots in customer services departments, and artificial intelligence in network operations, threatens to claim tens of thousands of jobs across the industry in the next decade. (See Chatbot Takes Charge: Vodafone's Customer Services Overhaul and The Trendiest Telcos Don't Wear SOCs.).
Link to Full Article: BT Plans to Cut up to 6600 Jobs – Report