News study finds 36% call centre agents have been threatened with violence – Firstpost
News study finds 36% call centre agents have been threatened with violence – Firstpost
The study, CX: The Human Factor, by ASAPP (an artificial intelligence (AI) … calls and 40 percent of agents fear AI will take away their jobs, …
Link to Full Article: News study finds 36% call centre agents have been threatened with violence – Firstpost