What's Next for Customer Service Jobs in the Wake of Automation?
What's Next for Customer Service Jobs in the Wake of Automation?
Whilst emerging technology like machine-learning applications, chatbots, and mobile messaging will play a much larger role in customer interactions in the next five years, we don't believe so. Gartner agree, their research suggests that humans will continue to be involved in 44 percent of customer …
Link to Full Article: What's Next for Customer Service Jobs in the Wake of Automation?